Delivery Information

FREE UK Mainland Delivery

Terms & Conditions Apply

Order confirmation

When we receive your order, we provide you with a confirmation to your email. Your email will contain estimated delivery dates for each individual item.

Please note that whilst we will always endeavour to get your items to you within this estimated timeframe, it is only an estimate, and it is not always possible for us to meet these estimates. 

How will my order be delivered?

All orders will be delivered using the fastest, safest, and most reliable methods.

As soon as your items have left the warehouse we send you a despatch notification which will contain a link with your tracking information.

We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

Orders with Multiple Items

We may choose to send your items together, or separately, at our own discretion. If items are being sent together, please note that all items will be sent to meet the latest estimated delivery timeframe provided in your order confirmation. 

External Couriers

Please note that we use a variety of external couriers for last mile services, and that whilst we do everything we can to ensure that items are delivered within the estimated timeframe available, the last mile carriers may not always be able to meet these estimates. 

Where does Forever Flat Pack deliver?

Forever Flat Pack only delivers to the UK Mainland. 

Offshore domestic regions, such as the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, and Scottish Islands, are not included. 

We also do not deliver to the Scottish Highlands, Northern Scotland, or Northern Ireland. 

In some cases we may be able to deliver to these regions for an extra delivery fee. Please contact us for details. 

Affected Postcodes

Affected postcodes, which do not qualify for free UK mainland delivery include, but are not limited to:
AB, GY, HS, IM IV, JE, KA27-28, KW, PA20, PA36, PA38, PA41+, PH15+, PO30-41, TR21-25, ZE,  

Covid & Deliveries

Due to Covid-19, some couriers may opt to only deliver to the street door of the property. Couriers' may choose, entirely at their own discretion, whether to deliver to an inside room, or to the individual apartment inside a building that hosts more than one household ie a block of flats.

Further Terms & Conditions

Please note that you may also be bound by further policies and terms & conditions from the external courier service who is delivering your item(s). For further information on these policies and terms please see the external couriers website when you receive your tracking information.

If you have any questions about delivery please contact us at support@foreverflatpack.co.uk